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Do not accept a package that is visibly damaged. Open the package in the carrier’s presence. If content is damaged, refuse to accept the item from the Carrier. Notify Sandamodels immediately. Do not discard anything and keep all items intact. We will begin claim proceedings and give you instructions on what steps to take. If the damaged package / item is left at your door, do not open it. Take the damaged package to your local Carriers office and open it in their presence.